Okay, so what happens when the process doesn't go smoothly?Įlwood: More often than not, the service is seamless.
When that means that we reach out over the phone, there's no better way to really make a difference in that patient's experience. Although an individual may be interacting with their computer, we want them to feel the heart behind the company. We're really looking to change the face of healthcare, and we're really passionate about it. Though we are a technology company, we have a huge heart behind us. It often indicates a user profile.Īnna Elwood: We have a couple of service values as a team-we've developed them over time from stats that we've looked into-but ultimately we want to make sure that nothing replaces the human touch. Account icon An icon in the shape of a person's head and shoulders.
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